Vacancy: Director Customer Success and Technical Support
Company Overview:
Promethium is breaking the conventional process and doctrine around analytics and big data
with machine intelligence. We believe that customers should not have to endure long wait
times and perform complex tasks involving several tools just to know what their data is about.
Just as Google Maps have simplified our personal navigation around spaces, we aim to simplify
the lives of our data-driven customers when it comes to analytics. Just ask your question and
leave the rest to Promethium. We will make sure you find exactly what you want and tell you
where to get it. Simple, right? That’s the Promethium magic!
In 2021 over 16,000 data driven answers were created with Promethium at some of the world’s
leading data driven companies, including Lowes, American Tire Distributors, HealthEquity, CJ
group and more. Promethium was named Best New Product CDO Recommended in 2021 and
was also named on both the CRN Emerging Vendors and Big Data 100 lists.
We are a fast-growing company with a mission to make data easier to use for everyone so more
people can make data driven decisions. We are currently looking to employ a Director of
Customer Success and Technical Support, who will report to the VP of Customer Success.
Come help us reimagine data and analytics!
Responsibilities:
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Drive the selection of technology for and the creation of a customer service portal to facilitate
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triage and tracking of customer issues and requests.
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Drive analysis, mapping, and design of data model needed to provide customer success and
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support.
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Develop best practices, processes, and procedures to provide effective interaction between
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Customer support, product management and development.
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With the goals of providing consistent quality support and efficiently providing timely quality solutions.
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Execute and improve on support and success processes.
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Design, monitor, and analyze metrics to provide executive team visibility into Support.
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Operations, Customer Success, areas of risk, and mitigation suggestions.
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Work with the executive team to identify gaps, prioritize solutions and provide ongoing
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Communications about the project, individual issues, areas of risk and timeline status.
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Actively participate in the improvement of adjacent processes owned by Engineering, Product Management and Sales Engineering.
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The position is based in Menlo Park, CA. Some on-site attendance is expected.
Interested​?
